E-currency engine

Onboarding

The KoenigFinance platform has enhanced customer verification functionality, facilitating a risk-based approach to client onboarding and ensuring that your business is 100% compliant with the KYC principles and AML requirements of local and international financial regulators.

Initial vetting can be done by screening public blacklists to avoid customers who are subject to sanctions or were involved in fraudulent activities. At further steps of the verification process you can assign low-, medium, or high-risk categories to a customer depending on your company’s or regulatory authority’s criteria.

The client profile is carefully thought through and contains forms for politically exposed persons (PEP), extensive financial questionnaires that include data required by FATCA and CRS, company information section for providing details on the structure of shareholders, the beneficial owner, etc.

To speed up the process of client verification, various automated data processing solutions for recognizing document types (and identifying forgeries), text, photographs and other information can be integrated into the platform.

Compliance Monitoring

To filter out customers who can damage your business, make use of our risk management tools. They have all the necessary parameters for monitoring the clients' financial operations to prevent fraud, money laundering and sanctions violations as well as combat corruption, illicit trading, terrorism financing and tax evasion.

Set up a smart system of alerts to remain KYC-compliant at all times and promptly react to critical financial events and relevant updates in clients’ profiles such as:

• transactions exceeding the limits or related to high-risk countries;
• changes in clients’ data (expired documents, modified company information);
• important security events (password change).

You can also set up dynamic updating of risk categories based on continuous monitoring of client's activity and information retrieved from public databases. In case suspicious or unusual payments are detected, they can be automatically put on hold until further investigation.

Using versatile search criteria, you can find any transaction in the system in no time.

Security

You have varied security mechanisms at your disposal to control who, when and for what purposes can access the platform and client data.

• Two-factor authentication is used to prevent unauthorized access to the tools and database.
• You can flexibly distribute access rights for managers and departmental groups to restrict employees from dealing with information out of their scope.
• You can set individual password reset timeframes to enforce managers to change their passwords as frequently as you deem necessary.
• An additional 2-factor check is performed every time a manager tries to log in to the system from an unusual IP address, making access impossible unless a special PIN is entered.

Vital mechanisms for server log data monitoring are also part of the platform, ensuring PCI DSS compliance and facilitating timely and complex management of your technical environment. Various counters are available to create alarms that will be triggered in case of a critical event (sudden decrease of completed registrations, mass email delivery failure, etc.). Detailed logbooks help to detect, analyze, eliminate, and prevent the problem from reoccurring.

Integrated Customer Support

Integrated in the KoenigFinance financial platform comes a Client Support facility. It is the main touchpoint where all issues are handled and resolved, from verification to setting up the API. A support request (ticket) can be created both by the client seeking to find a solution, and an organization manager seeking to clear something up or draw attention to the necessity of complying with the company's requirements.

Every request regardless of its creation date is assigned a unique tracking ID which allows the inquirer to track its status. Support tickets are sorted by topics for convenience, and verification requests are organized in a queue to ensure timely processing, minimize customer waiting, and avoid delay in responding. The interface makes for smooth interaction between support managers too - through its internal commenting and task allocation system.

Optimize your customer care performance by creating snippets - reply templates for dealing with typical cases. These can be structured and arranged according to your needs and localized for any language.

Thrown in as another plus point is an online chat widget for communicating with the customers in real time. Solving simple or, on the contrary, urgent issues in a prompt manner will certainly benefit the business image of any company.

Marketing Tools

KoenigFinance contains integrated tools for promoting your services in the market, galvanizing current and attracting new customers.

• Design a streamlined system of trigger emails with individual client approach for successfully selling your products and services.
• Launch a referral program to stimulate and increase both corporate and private client loyalty.
• Boost the effectiveness of any promotional campaign by activating all available user notification options — from push notifications to email newsletters.

Thin Clients

KoenigFinance’s software is deployed on servers to which your managers connect via a browser. This simplified architecture entails a myriad of benefits:

• Higher system security. Accidental malware infestation and other system failures are out of the question.
• Easy management: the system is centralized through and through, and, if something goes wrong, a specialist will just have to join a manager’s session to get everything fixed.
• Minimal investment required to organize a worker’s workplace.

Instant Payments

Since there is no middleman institution involved in processing of transactions in the KoenigFinance system, all transfers are finalized in an instant. This guarantees merchants rapid payments and gratified customers. The same works for personal transfers between users: the money gets credited to the recipient’s account once it’s been sent.

Transferring money to users within the system is made as plain and flexible as can be. Any one of the identifiers is sufficient to find the recipient in the database and send the payment: name, email, or phone number. It is even possible to send a transfer to an unregistered user - they’ll receive the money as soon as they create an account.

Payouts

Payouts is a feature enabling instant transfers to any number of recipients - within your system or to accounts with third-party payment services. Mass payments can be sent independently from any wallet and in any supported currency.

Payouts is a versatile tool applicable for multiple tasks:

• paying staff employees and freelancers,
• scheduling commission disbursements to affiliates in any referral program,
• sending out bonuses in incentive programs, distributing prizes in competitions and other entertainment projects,
• paying hosting providers, suppliers, and any other recipients - centralized and in an automated fashion.

Website

The platform contains an in-built framework for designing your website and presenting your services to clients the way you see fit.

• Ensure your website’s customer dialogs are integrated with the system’s core processes.
• Make your customer dialogs uniform across various channels.
• Create compelling user interfaces for all devices.
• Add custom sections and update the website structure in real time from the CMS.

For a full-fledged customer experience the website includes User Account area, and Client Support functionality can be added to the site's structure as well.

Client Notifications

The KoenigFinance software comes with a complete set of tools for informing clients about their accounts and funds. Notifications are available for virtually all communication channels:

• email newsletter;
• SMS notifications;
• notifications via messenger apps (Skype, Telegram, Viber, etc.);
• push notifications for mobile app users.

Notifications are indispensable when it comes to informing clients about any events that are described in your guidelines or company policy or are important from the marketing standpoint:

• completed transactions and other operations on the account;
• changes in terms of service and other legal documents;
• scheduled system maintenance;
• promos, special offers, and other marketing campaigns.

As part of the website infrastructure, notifications are managed through the CMS and can also be localized for any language.

API and Documentation

The KoenigFinance API allows for easy integration of your payment solution into merchants' websites, automating generation of payment links and other processes - from customer registration to billing. This minimizes errors that inevitably occur when managing transactions manually.

Another useful service is Webhooks that are sent to the payment provider or merchant when certain API functions are executed. Being instantly informed about any transaction events, you can trigger relevant responses. These can range from emailing invoices to generating coupon codes or issuing refunds.

You decide which APIs you expose and to what extent. API keys are used to control access to closed interfaces. Limits, available functions, and other parameters are set individually for each key.

All API functions are abundantly described in our technical documentation, backed with hands-on code examples and variable references.