Clients

KoenigFinance provides all the necessary tools for collecting, storing and confirming client’s data: an extensive verification system, financial questionnaires, activity monitoring, and a powerful database search engine with numerous filters.

Easily Manage All of Your Clients in One Place

All customer information is stored in the client’s Profile. This includes not only general information like name and contact details, but embraces all user’s activities in the system.

The client’s profile was designed to include all types of data required by relevant international directives, however, the forms can be expanded and adjusted to your company’s particular purposes and policies. Depending on your needs, financial questionnaires can include the following information to be provided by the clients:

• details on income, source of funds, employment background, etc.;
• tax ID and other data required by FATCA and CRS;
• full company structure including the beneficial owner, all shareholders, etc.;
• detailed PEP data when dealing with politically exposed persons;
• company’s licensing information and business activity description;
• any other data deemed mandatory by your internal policy.

A truly enhanced search functionality and a vast set of criteria make browsing clients’ profiles or locating a user in the system a matter of just a few seconds.

Verification: Safe from Risk and Standards-Compliant

You must be absolutely sure about the data received from clients when providing any financial services. That is why we have paid special attention to the development of a multilevel KYC (Know Your Customer) verification system.

You can perform prompt due diligence checks and sanctions screening across selected public blacklists and your internal database.

In the following, regular checks of data consistency can be scheduled to keep up with your compliance requirements and notify customers in advance if updates or other actions are called for.

In online services where clients sign up on the company’s website, all customer verification requests are allocated to a special queue according to the FIFO principle (first come, first served). However big the number of clients awaiting verification might be, they will never really have to wait for long: the complicated checking procedure is effectively streamlined by the state-of-the-art technologies we use:

• background download helps to reduce the lag that may occur when switching between clients, which significantly contributes to the speed of processing the customer’s data;
• complete integration with the Support Desk makes for easy communication;
• smart verification assistant automatically searches for duplicates, checks the image quality, and even performs a matching check of the data specified by the client with the provided documents;
• you can create support templates for common situations: combine, edit, and compile a reply using pre-made snippets to save time and improve interaction with the clients;
• the system’s adaptivity helps you become closer to your client - you can add as many verification departments as needed based on region or language.

Build Your Verification Hierarchy

You can set multiple verification levels depending on client categories. Here’s an example of how it might work:

• Level one: basic customer admittance. Verification of email and phone number.
• Level two: identity and address verification.
• Level three: extended vetting. Video identification, additional forms for companies, etc.

Tools That Make a Difference

Individual Client Settings

Set custom tariff schedules, transaction limits, payment method options, etc. Each of the system settings can be tuned individually both for a specific client or a group of clients.

Video Identification

Video verification of your clients’ identity is an effective way of mitigating fraud risks. A growing number of regulators consider the procedure mandatory, and having the feature in-built in the KoenigFinance platform makes you compliant with this requirement by default.

Perfect for Offline Operations

KoenigFinance powers up back office systems of banks that offer their services through physical branches as well.

• Once the customer is approved, you can create their comprehensive profile in your system including all the information you need. The profile can be quickly updated, modified, or expanded at any time.
• Photos or other biometric data (if required by your company policy) are also supported and can be stored alongside other customer information, fully integrated in the client’s profile.
• You can integrate other soft- and hardware document scanning solutions into the KoenigFinance platform for even faster data processing and more customer-friendly servicing.