Good news for everyone who wants to bring interaction with customers to a completely different level. KoenigFinance extends the functionality of the «Client Support» module and presents a new feature — online chat.
No matter how good the ticket-based support system is, sometimes your clients need their urgent issues to be resolved quickly, or they need a consultation with a specialist and do not have time to wait for a ticket reply. In such a case the ticket option may take too long as the question will be reviewed by a specialist too late and become irrelevant. Moreover, according to statistics, users who failed to find a quick way to contact the support team for resolving their issue, prefer not to use the service in the future.
Be there for your customers when they need it. The «Client Support» module will help organize the proper distribution of requests to the support desk and automatically sort them based on their level of importance.
Using the ticketing system and real-time chat communication, you will be able to help each client in a timely and prompt manner and build brand loyalty.