Basic | Business | Premium | |
Price |
Included in the license price | 10% of the license price, but no less than 1500 EUR/mo. | 15% of the license price, but no less than 3000 EUR/mo. |
Availability |
Mon. – Fri. 9:00 – 17:00 | 24/5 | 24/7 |
Incident response time |
8 h. | 4 h. | 30 min. in urgent cases/2 h. in other cases |
Yearly number of inquiries |
∞ | ∞ | ∞ |
Consultations regarding installation and customization |
• | • | • |
Technical documentation |
• | • | • |
Access to personal profile on self-service portal |
• | • | • |
Updates to latest software version |
According to agreement | According to agreement | According to agreement |
Provision of critical patches |
• | • | • |
Online issue tracking |
• | • | • |
Personal manager |
- | - | • |
Additional conditions:
- Technical support packages can be purchased for at least one year.
- At the moment of purchase of a technical support package the client must own one of the official versions of a product belonging to the KoenigFinance product family.
- Version updates mean free licensing and documentation for product version updates and do not include additional services (except for consultations) that may be necessary.
- The specified price does not include fees and taxes (e.g., VAT) that apply in accordance with applicable law.