Customer Support

The KoenigTech team doesn’t just develop software. We constantly improve and perfect our products adding new services and providing our clients with broad-spectrum assistance in deploying and operating the platform.

If you have questions or experience problems with the system, we will help you find the solutions using your preferred channels of communication.

We approach our clients’ confidentiality and information entrusted to us with all seriousness as we sign a non-disclosure agreement in the beginning stages of our cooperation. For the sake of security, all communications are routed through secure servers. To ensure the ability of our managers to give as accurate and prompt answers as possible, we save the history of all customer service inquiries in our data storage system.


Choose the customer support package that suits you the most:

  Basic
 
 Business
 
 Premium
 

Price

 Included in the license price 10% of the license price, but no less than 5000 EUR/mo. 15% of the license price, but no less than 10000 EUR/mo.

Availability

 Mon. – Fri. 9:00 – 17:00 GMT+2 Mon. – Fri. 24h 24/7

Incident response time

 24 h. 4 h. in urgent cases/24 h. in other cases 30 min. in urgent cases/2 h. in other cases

Yearly number of inquiries

12 ∞ ∞

Consultations regarding installation and customization

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Technical documentation

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Access to personal profile on self-service portal

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Updates to latest software version

 According to agreement According to agreement According to agreement

Provision of critical patches

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Online issue tracking

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Personal manager

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Additional conditions:

  • Technical support packages can be purchased for at least one year.
  • At the moment of purchase of a technical support package the client must own one of the official versions of a product belonging to the KoenigFinance product family.
  • Version updates mean free licensing and documentation for product version updates and do not include additional services (except for consultations) that may be necessary.
  • The specified price does not include fees and taxes (e.g., VAT) that apply in accordance with applicable law.

Want to learn more?

We are always happy to answer any of your questions regarding the features and capabilities of the KoenigFinance platform as well as provide real-time demonstration of our products.

Send us a message

Complete the following form to send your message. KoenigTech specialists will reply to you shortly.

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Want to see a live demo of how the KoenigFinance platform works?

Enter your contact information in the form below and our specialists will contact you shortly.

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Please click on the button below to access the Support Desk

Find your dream team

KoenigTech was founded in 2007 and today is an ISO 9001:2015 certified, internationally recognized financial software developer.

The KoenigTech team comprises developers, QA engineers, support officers, managers and other specialists.

Together we create high-level bank products for financial companies of the present and future.

If you are ready to become a part of our team, please fill out the form below.


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