Customer Support

The KoenigTech team doesn’t just develop software. We constantly improve and perfect our products adding new services and providing our clients with broad-spectrum assistance in deploying and operating the platform.

If you have questions or experience problems with the system, we will help you find the solutions using your preferred channels of communication.

We approach our clients’ confidentiality and information entrusted to us with all seriousness as we sign a non-disclosure agreement in the beginning stages of our cooperation. For the sake of security, all communications are routed through secure servers. To ensure the ability of our managers to give as accurate and prompt answers as possible, we save the history of all customer service inquiries in our data storage system.

Choose the customer support package that suits you the most:

	Basic	Business	Premium
Price	Included in the license price	10% of the license price, but no less than 1500 EUR/mo.	15% of the license price, but no less than 3000 EUR/mo.
Availability	Mon. – Fri. 9:00 – 17:00	24/5	24/7
Incident response time	8 h.	4 h.	30 min. in urgent cases/2 h. in other cases
Yearly number of inquiries	∞	∞	∞
Consultations regarding installation and customization	•	•	•
Technical documentation	•	•	•
Access to personal profile on self-service portal	•	•	•
Updates to latest software version	According to agreement	According to agreement	According to agreement
Provision of critical patches	•	•	•
Online issue tracking	•	•	•
Personal manager	-	-	•

Additional conditions:

Technical support packages can be purchased for at least one year.
At the moment of purchase of a technical support package the client must own one of the official versions of a product belonging to the KoenigFinance product family.
Version updates mean free licensing and documentation for product version updates and do not include additional services (except for consultations) that may be necessary.
The specified price does not include fees and taxes (e.g., VAT) that apply in accordance with applicable law.

Want to learn more?

We are always happy to answer any of your questions regarding the features and capabilities of the KoenigFinance platform as well as provide real-time demonstration of our products.

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