After the primary vetting and allocation of clients is done, their activities can be monitored for a broad range of events or parameters. Alerts and matching responses can be triggered depending on the event, e.g.:
You can take certain clients under review and monitor their account behavior in case there is a cause for additional checks. Even if the account activities do not fall outside the set parameters, a manager can still report a client for compliance checks or intensive monitoring if they have a reason to suspect a violation that may lead to a non-compliance issue.
The KoenigFinance system allows for better organization of interaction within your company, leaving room for managing non-standard situations. You can act outside of departmental silos and pass a case to a manager with better expertise or experience to get prompt advise on a particular problem and solve it in the best possible way.
Customer monitoring is a continuous process that can be applied at any step of the client’s journey in your system. Regular or random checks can be performed on transactions (as per set criteria), profile data, document validity, etc.
The KoenigFinance account security system is fully PSD2-compliant which means that Strong Customer Authentication is implemented to authorize online transactions.
Two-factor authentication is also used on every level in the back office to ensure that only authorized managers can access the program unit and the database.
You can also flexibly distribute access rights for managers and departmental groups to restrict employees from dealing with information out of their scope.
We are always happy to answer any of your questions regarding the features and capabilities of the KoenigFinance platform as well as provide real-time demonstration of our products.
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