Clients are the most important asset of any company. Make your customer relationship management (CRM) comfortable and productive, online or in-branch.
KoenigFinance provides all the necessary tools for collecting, storing and confirming client’s data: an extensive verification system, financial questionnaires, activity monitoring, and a powerful database search engine with numerous filters.
All customer information is stored in the client’s Profile. This includes not only general information like name and contact details, but embraces all user’s activities in the system.
The client’s profile was designed to include all types of data required by relevant international directives, however, the forms can be expanded and adjusted to your company’s particular purposes and policies. Depending on your needs, financial questionnaires can include the following information to be provided by the clients:
A truly enhanced search functionality and a vast set of criteria make browsing clients’ profiles or locating a user in the system a matter of just a few seconds.
You must be absolutely sure about the data received from clients when providing any financial services. That is why we have paid special attention to the development of a multilevel KYC (Know Your Customer) verification system.
You can perform prompt due diligence checks and sanctions screening across selected public blacklists and your internal database.
In the following, regular checks of data consistency can be scheduled to keep up with your compliance requirements and notify customers in advance if updates or other actions are called for.
In online services where clients sign up on the company’s website, all customer verification requests are allocated to a special queue according to the FIFO principle (first come, first served). However big the number of clients awaiting verification might be, they will never really have to wait for long: the complicated checking procedure is effectively streamlined by the state-of-the-art technologies we use:
You can set multiple verification levels depending on client categories. Here’s an example of how it might work:
Individual Client Settings
Set custom tariff schedules, transaction limits, payment method options, etc. Each of the system settings can be tuned individually both for a specific client or a group of clients.
Video verification of your clients’ identity is an effective way of mitigating fraud risks. A growing number of regulators consider the procedure mandatory, and having the feature in-built in the KoenigFinance platform makes you compliant with this requirement by default.
KoenigFinance powers up back office systems of banks that offer their services through physical branches as well.
We are always happy to answer any of your questions regarding the features and capabilities of the KoenigFinance platform as well as provide real-time demonstration of our products.
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